All Sales are final.
If you have any additional questions not answered below, please email firstname.lastname@example.org
Once payment is received, a proof of any personalization is sent to you via email. Please review this email, and reply with your approval or any changes. Multiple changes will delay the production times.
Current production time is approximately 1-2 weeks PLUS shipping, this is only an estimate.
We accept all major credit cards, paypal and EMT if you are in Canada.
Returns will not be accepted, as our items are personalized. Once you order design is approved and in production, it cannot be cancelled or the information changed. All personalization is final. Please ensure the information provided on the order is accurate. A proof of the design is sent for your approval, customers are responsible for ensuring the proof is accurate. Once the design is approved by the customer, the design is final.
Should you be not satisfied with your order, please contact us within one week of your order being delivered. Any defects in any of our products must be reported within 2 weeks of receiving.
We use Canada Post and UPS for our shipments. Average ship times are: Canada & USA: 1-2 weeks, International: up to 8 weeks. Please make sure the shipping address on the order is correct. If the package is sent to the wrong address, it will be the customers expense re-place/re-ship.